The focus of Change isn’t Changing Care Practices but Advancing Healthcare Delivery.

India is home to a population of 136.64 crore seeking medical services with a limited health workforce. In such a case, a good healthcare system is not just imperative to create better care giving practices but also, to enhance patient care.  

Yet, how often do we see healthcare professionals adapting to healthtech systems? 

Rarely! Right?

Did you know? A recent WHO report mentions that India needs at least 1.8 million doctors, nurses, and midwives to achieve the minimum threshold of 44.5 health workers per 10,000 population by 2030.

A reality check! 

Often, healthcare professionals in India choose to gain customer traction while facing the drawbacks of listing businesses. However, these listing platforms procure patients while inflicting unnecessary competition within the medical practitioners. Moreover, certain practitioners even claim degraded ratings on the website once the subscription was delayed/canceled. (source – TOI report). Such commoditization of medical practice is not only unethical but also demeaning to practitioners. 

Hence, while choosing a healthtech system for their care facilities, medicos are skeptical. Let us further dwell on understanding why technologies fail to penetrate the health care system?

Technologies fail to address the ‘Real’ practice problems

Technology is worth nothing if it’s not goal-oriented. The designed applications must provide solutions for existing issues. This includes long waiting hours for appointments, billings, and test results. Multiple visits for a single consultation, lack of home care monitoring, and more. 

Healthcare professionals require tech modules that would help them perform everyday administrative work, while they can fully focus on the care practice, efficiently. And at the same time, maintain adhesion with patients even when they are in their home. 

For example — Physicians generally love a module that truly helps patients in managing their diet, exercise, and stress levels while assisting them in monitoring patient vitals on a single healthcare platform, automatically. Thus reducing the extra workload on the medicos to give that special attention that their patient in pain demands.  

Investing in complex healthTech platforms doesn’t seem to be a good idea. 

Tech adoption in healthcare is difficult, even if it enhances care-giving as it requires care providers and patients to understand the technology in a price-sensitive industry. In a country like India where 70% of the total population lives in rural areas, application usability must be considered a primary feature for any healthcare platform!

Today, doctors need a healthcare platform that facilitates assisted healthcare services to their patients. Such platforms would assist in bridging patients and healthcare providers without changing their care practices, yet simply leveraging technology for advancing care delivery.

Complex and expensive apps/healthtech systems usually face an uphill battle for adoption.

The tech systems entangle the existing functions in a care facility.  

According to everyday consultation practices in India, a majority of medicos prefer manual filing of patient’s symptoms, diagnosis, and medications. Which is often difficult to retrieve from the stack of numerous patient records. At times, patients even make multiple visits for a single consultation which consumes time and reduces patient experience.  

Can healthTech platforms rewire these time-consuming processes? 

A healthTech platform works extremely well while securely storing patient data. Such platforms also assist medicos in creating EMR (Electronic Medical Record) using a template-based format, speech dictation with AI, or even via photographing handwritten RX. This enables doctors to keep their practice the way it has been while giving the extra ability to retrieve medical data of any patient anytime on a mobile-based application. 

Also, healthcare needs such a platform that integrates healthcare stakeholders on a single stage to enhance inter & intra departmental interoperability. This will benefit healthcare professionals in the easy exchange of patient data and even enable video consultations in their fullest & truest form unlike the current form of telemedicine which lacks systematic implementation of standardized care practices.

The everyday challenges for healthcare professionals are changing as per the needs of consumers and now more than ever we need systems that won’t change the healthcare practices but advance care delivery by filling up the age-old gaps in healthcare. 

HArborSays: Today, healthcare requires a system that caters to both patients and healthcare professionals, which can only happen while adapting healthcare platforms. Platforms that are driven by digital transformation while enabled by radically interoperable data and security are the future.

Let’s take steps towards building such healthcare platforms that revolve around sustaining well-being rather than just responding to illness. 

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