There are no facts, only interpretations, and in business when the perspectives of everyone involved aren’t aligned, often the finish line gets blurry! In healthcare, doctors and techies are going through something very similar and it has affected the advancement of healthcare delivery systems. At this point, addressing the dynamics of their viewpoint is not only crucial for tech adoption in healthcare but it is also the key to keeping up with ever-evolving healthcare needs.
HealthTech continues to push the boundaries of how care is delivered and, to an extent, the results are outstanding. However, on the flip side, technological penetration has seen the struggles of care professionals while trying to keep up with the new-age modules.
If you are a doctor practicing in India, you must be dealing with a heavy load of patients every day. With a time crunch caused by the sheer number of OPs you manage, you need a system that reduces your efforts while managing a care facility and speed up your care delivery. Often doctors are inclined to take the shortest possible route during a patient’s treatment and while doing so, they might not always choose the SOPs designed by a healthtech system. Practically, for them, its shortage of time v/s the most efficient or standardized way. On the other hand, a tech expert’s approach comes from an ‘ideal’ space that looks ‘perfect’ theoretically, but, may not live up to a care professional’s expectations.
Hence, several ideal yet ‘practically flawed’ healthtech platforms may get approved easily but are rarely adopted by the doctors. Hence, working towards creating practical systems will not only eliminate the barriers in the way of healthtech adoption, but will also assist in maintaining the standardised SOPs across a healthcare system.
However, while talking about creating standardised SOPs, one must consider healthcare’s dynamic nature!
Imagine, being a technology expert and creating a healthtech system that your client needs and even after delivering a well-designed platform, they ask you to change the functionalities according to their requirements, every now and then. Difficult right? The healthcare environment consists of enduring patterns of practice which are constantly evolving to meet the challenges and opportunities of changing times. Putting the techies in a position where by the time they create a ‘doctor-friendly system’, medicos might be fascinated with something new.
It is crucial to note that Tech experts are at the forefront of designing technology that works in tandem with healthcare professionals. While designing healthcare platforms, if techies are obligated to create a system that medicos needs; medicos must keep their expectations to a deliverable range.
In healthcare, clinicians are the individuals who work directly with patients. They are the ones who evaluate, diagnose, and treat patients. Techies on the other hand, are individuals who focus on the technology that physicians use in daily work. Clinicians and techies often operate with different goals and objectives. We believe that this battle of perspectives can easily be resolved by focusing on collaboration rather than competing with each other.