while choosing a practice management software for your clinic?
Because when your casual Google search for “practice management system” returns over 16 Million results, it can get a little overwhelming, especially when the majority of these platforms look promising for your business. Promises sound fair until they are kept and sadly, your ceaseless faith in market trends can do you more harm than good. In the process of creating a brand, we often forget what might have worked for a few others may not work for us! Hence, eventually, we find ourselves fascinated with sale campaigns and end up spending loads on software which may not be a perfect fit for your care facility.
While looking for an ideal healthtech software, one must consider a few things, which include:
Overall value of the software: Pricing is integral to any business decision, however, decision on price point alone may not ensure the value. And, purchasing expensive software just for its ‘fancy’ extra features may not work out for you either. Instead, begin with your ‘must have’ feature list, set your price range and while you are at it think also of your business expansion plans. So that when you’re finally negotiating, you’d know what you want.
- Software support and implementation requirements: Other than selecting a software with good adaptation proficiency, your software should come with a 24/7 support team that can handle any grievance immediately. It is better to check on the implementation methods if your Clinic Management Software is complex and your staff requires training. A dedicated relationship manager also reduces your overall training cost with every attritio.
Pro tip: If your software provider assigns a dedicated team for implementation and staff training, it’s a keeper!
- Speciality wise customization: HealthTech companies pay attention to the customization that are significant to every specialty. Customization, on paper, sounds great, but a highly customized platform may bring you a system which is complex and cumbersome. Thus, experts suggest locally customized software over standardized platforms as it facilitates you to explore the platform for effective management.
- After-sale services: It’s true that a good after-sales service team significantly enhances the client-company relationship and has proved to elevate the sales via just by word-of-mouth. However, these services help clients just the same. After-sales service team is that connecting chain which attends to all your suggestions while making sure that your care facility system is taken care of.
- Tech update plans: If you are buying a healthtech software, it is crucial for you to know how often they are pushing updates. Ask your vendors the frequency of these updates and how those are communicated.
These pointers will keep you fixated on your features checklist and away from fake campaign loops during healthtech-gazing on the internet.
A reliable practice management solution not just enables your care facility with its day-to-day operations, data management and doctor-patient relationships but is also an investment for your future practice. An efficient software provider prepares the technology to grow in multi-folds, and purchasing a ‘fix-it’ healthtech solution may cause your practice to lose its patients’ trust and future growth possibilities. Let us discuss further below –
The existence of commodification in Healthcare
When you look in the rare-view mirror, you will find a similar practice pattern of prescribing medicines, or tests that seem fit according to their experience and patients used to comply with the treatment(without 2nd opinion). While there was a strong doctor-patient relationship in the bygone days, it was not necessarily an equal partnership. Back in the days, patients would want to stick with one healthcare provider and get referred only at the suggestion of their primary doctor. Although the system has its limitations, the doctor-patient relationship was not looked at as a commodity in healthcare.
Patients today are proactive towards their health more than ever, which is relatively ironic when it comes to their bond with doctors. To top it off, listing websites in healthcare have not only flourished the commodification in the healthcare system but have also created an unnecessary competition among the care professionals. Yes, you read that right and if you are aware of the doctor-patient ratio in India, this wouldn’t be news for you. Here, when these websites are giving a chance for easy doctor-patient “interactions”, they are ultimately also favoring one practice over the other. Somehow, staging a scenario, where either the care provider doesn’t have enough experience, degrees or worse they don’t have enough reviews to prove their credibility. As a result, your patient gets confused and is high over heels for a new doctor for every new consultation!
“Truth to be told, to be able to choose your care provider is an amazing perspective, but the aftermath of such consultations elevates out-of-pocket expenses for the patients leading to fragmented care which is hardly a bargain.”– Kartik Vijaywargi, Founder HArbor
Imagine being in a situation with a bulky Clinic Management Software installed. Frustrating right? Often care providers find themselves in a situation where software ends up imparting additional weight rather than unburdening them of the existing ones (PS: Not every grand advertisement gives you the healthtech your care facility needs!)
Eventually, it lowers the staff response time, deteriorates their relationship with patients and creates a system that looks functional on paper but feels robotic in reality!
While installing a clinic management suite, remember that the system must assist you to organise and optimise day-to-day operations, report generation and patient data management. Also, it should be able to integrate the latest modules while keeping you updated with the changing healthcare delivery dynamics.
Finding the right software for your business is a daunting task. With the fast-paced business world, it is more important than ever for healthcare facilities to be able to stay organized and efficient. Although, a practice management solution can assist you grow your business and keep your patients happy; you need to be conscious of every decision you’ll make while walking through the maze of health tech platforms.
It’s time to sit down with your team and call HARBOR!