Post Pandemic Boom: Is our industry retail ready?

COVID pandemic has shown, that even the mightiest of the care facilities needed to evolve in order to keep the “business” going and yet the majority of them are struggling to keep it sustainable.

We need to evolve as an industry and keep a broader perspective towards rebuilding healthcare around retail space. We need to marginalize caregiving to an extent where profits are not driven by the number of beds a hospital can keep occupied but by improving the efficiency of processes adopted in the retail space with lesser infrastructure.

With an ever-growing population, we can never build enough beds simply because of the overhead cost attached to it. But if we are able to optimize caregiving in the retail, Out Patient space, the requirement of more & more beds would be simply diminished. Yes, we would still need tertiary care units, but the majority of the population would be reluctant to visit a #medico sitting in a large building surrounded by diseases of various origins.

Instead of building bigger and grandeur hospital buildings, let us build a futuristic system focused on Retail healthcare and enabling full care protocols for patients unwilling to come to hospitals. Let us evolve OPD, to an extent where, we not only be able to give our patients teleconsultation but also the entire care package right from their homes by integrating diagnostic, pharmacies, nurses & even the receptionists on the same eCare platform. Homecare for mild and moderate diseases must be a norm and should be an extended arm of retail caregiving.

For centers and cases where physical visits are unavoidable, we should be able to build contact less interactions and flows for the patients and they should physically meet only the doctor in his chamber. Automated Digital Reception Desks, should be a must-have addition and one of the few tangible infrastructure investments the medical industry should look at.

HarborSays, the Post pandemic boom is coming and our industry must gear up to take the most advantage of it. The future of caregiving is retail.

The secret of caregiving is doctor-controlled Homecare and Telemedicine in COVID times.

Being discharged from the hospital and returning home after testing negative for #COVID-19 is undoubtedly a relief. However, a good homecare regime and constant vital checkup can enhance the process of recovery faster and better.

COVID patients who are experiencing health issues like fatigue, difficulty in swallowing or have taken up long-term damage to the heart & lungs must receive full-time homecare care with regular vital check-ups.

COVID rehabilitation has proved to have a positive impact on patient’s health post-COVID recovery by up to 40 % while allowing the patients to seek continued care at the comfort of their home.

Even with a negative RTPCR test, recovered COVID patients may still be experiencing difficulties with everyday household chores or might have a chance of post-intensive care syndrome after spending time in hospitals. To avoid the risk of readmission, it is important to continuously monitor their vitals and an all-inclusive care assessment tool must be provided to the patient for well being & help them in gradually getting back to their pre-COVID strength.

Care Analysis: Treating the impact on the lungs and heart

Coronavirus can make it more difficult for a patient’s lungs to get enough oxygen into the blood and if left untreated or ignored, it can become a life-long health issue to deal with. Also, during the period of illness, doctors have reported an increase in the risk of cardiovascular problems in patients.

With homecare regimes, medicos should be able to digitally suggest an exercise routine and medications to help patients recover faster. Wherein everyday exercise timings can be easily recorded by their patients along with medicine doses. The homecare should assist to change the medications while being updated regularly about any unusual symptoms for immediate and effective medical help. Doctors should be available to the patient at a predefined consultation time.

Care Analysis: Difficulty in providing care for chronic patients

COVID19 lockdowns have been bringing everything to halt, adversely affecting all the patients in general, especially the ones suffering from chronic diseases. Since medicos are overloaded with COVID patients, it is difficult to monitor and track all such patients individually. Hence, an integrated monitoring system along with vital assessment & Teleconsultations must be available to patients while being controlled by the doctors on a pre-appointment basis.

Care Analysis: Managing patient’s mental health remotely

Post-COVID stress has also caused anxiety, depression and symptoms related to post-traumatic stress disorder (PTSD) in patients and it can be difficult to cope with, if not treated with care and routine check-up. Teleconsultations can be a very useful method to address such issues while providing the best possible patient-centric treatment in a doctor controlled environment. Telehealth even facilitates mental health specialists to consult patients remotely that might not otherwise be available including those patients who reside in the hinterlands of rural Bharat.

In conclusion HarborSays, homecare & telemedicine are such powerful tools and they must now assist medical practitioners while enhancing the caregiving experience without increasing the overall infrastructure cost for doctors.

Top 5 reasons why reception desks need to be digital in a care facility

A digital front door implemented in a healthcare facility keeps the functions of reception desk fully operational without any manual intervention.

HarborSays, modernization of the older reception desk is must for future