Amidst the global health crisis induced by wars & Covid, assisted telemedicine is the only ray of hope for Billions.

Unprecedented time calls for extraordinary measures, especially when lives are at stake and healthcare is pushed into the forefront. This technology-leveraged shift has not only boosted care engagement but also bridged the existing healthcare systems to the future care modules. Telemedicine continues to address care delivery challenges within the care systems  & may shine even brighter if operated via assisted care!

During the initial days of the COVID-19 pandemic, telemedicine usage surged as patients and doctors sought ways to access and deliver medical care. As a result, global telehealth utilization for outpatient care increased 78 times, along with tangible increased numbers for, 

  1. Patients’ engagement rates during the video consultations 
  2. Care professional’s efficiency due to virtual care convenience
  3. Contactless and faster medical care delivery
  4. Treatment and medication adherence

Moreover, a research survey by McKinsey & Company, in 2020 showed 40-60% of telehealth consumers’ interest in using ‘digital front door’ for a seamless care delivery experience & to remove barriers in providing care, while moving towards better healthcare systems. It not only helps with proactive consumer engagement, improved data integration but also improves the access to expert care, making care-giving more timely and convenient for anyone living anywhere in the world. 

Yet, how convenient it can be, while facilitating telehealth in disaster & war zones?

Since its emergence, telemedicine has developed in terms of connectivity and design; for enhancing its usability. However, these modules tend to reach their limits when used by a ‘technologically illiterate’ or a population with no resources to access video-based telehealth (VBT). Similarly, in a natural disaster or war-prone zone, a significant disruption in healthcare facilities can quickly turn the situation into a health hazard. In such cases, pre-existing basic telemedicine needs assisted care modules for delivering more than just HEALTHTECH! 

In natural disasters or war zones, assisted-virtual response enhances the care capacity while minimizing the logistical & security issues associated with deploying the care specialists. Assisted telemedicine introduces the concept of kiosk centers with trained professionals to provide round-the-clock medical care. Not only these setups can be light-weighted, but they are well equipped with basic diagnostic kits, vaccines, and medicines to provide comprehensive primary care. This futuristic digital care model will not only assist in primary care but rather will also assist in creating value-based healthcare, which involves;

  1. Quick evaluation, diagnosis & medical consultations 
  2. More active patient participation opportunities 
  3. More active patient participation opportunities
  4. Reduction in expenditure incurred while care-taking
  5. Continuity of care even after the primary consultation is delivered

 Assisted-telemedicine holds a key component to future virtual care, thereby creating a care model that integrates doctors, patients, diagnostics and other healthcare stakeholders on a single platform. That will be functional for any geographical area or any global crisis. 

Future of healthcare with Telemedicine

From “virtual urgent care” to a convenient, value-based model; Telemedicine is gradually redefining the parameters of healthcare. 

Future healthcare systems are supposed to redesign into a hybrid virtual/in-person care model to enhance the consumer experience, care access, treatment outcomes, and affordability. And, to be prepared for any healthcare delivery requirements of the future. Be it a natural disaster or war. 

HArbor Says: 

2019-2021 has given quite a boost to the Virtual Based care (VBC) model. However, at present, on the road to a post-pandemic world; Assisted Telemedicine offers a better fighting chance to reinvent virtual care models while improving healthcare access, outcome and cost-efficiency. It’s time we move towards sustainable healthcare for a future that holds healthtech at its heart. 

Hope often comes after a lesson learned and if the global crisis between 2019-2022 has taught us anything; it is to strengthen while advancing the healthcare core. And, this time assisted healthtech is our HOPE!

Digital Receptions – A step forward in healthcare delivery

Over the years, while digital care platforms have largely come up with innovate solutions to ease out operations for doctors & patients, the most crowded corner of any hospital remains to be a reception desk, still operating under heaps of paperwork and manual processes.

Manual reception desks do not only consume valuable human time but also exposes medical staff to unnecessary exposure especially during these pandemic times. A study was done at Robert Wood Johnson University Hospital in New Jersey, USA revealed that hospital support staff is generally hit harder than doctors. This trend was later confirmed and observed during the second wave of pandemic in India too. The primary reason for such a trend was mainly associated with lesser awareness and an extremely large number of footfalls happening on the reception desk of any hospital.

The largest crowd gathering in any medical setting is always at the reception desk, where queues of patients can always be seen waiting to get themselves registered, make bill payments or even simply inquire repeatedly about their turn to see the doctors. In a country with population to doctor ratio of more than 6000:1, these problems will always be congruous with overcrowded reception desks.

How do we solve this issue in a country like India where 80% of doctors are concentrated in urban settings & 313 Million people are still illiterate?

The answer is simple – Automate the receptions, remove the humans in urban setups, remove redundancies & create infrastructure in rural India, namely Bharat. WOW! That seems quite a task but that’s the most relevant solution to the Indian healthcare industry’s underlying volcano waiting to burst out.

A digital front door with a capacity to do everything a medical staff can do while manning a reception desk is necessarily one-stop answer to all of India’s healthcare delivery problems, at least related to processes. The redundant activities of a reception desk can be easily automated to provide self-checkouts & appointment systems to the patients. Information should be displayed in a form legible to patients & all relevant stakeholders in Audio-Video formats only. Such a system would also be of particular interest to the majority of pharmaceuticals which can then use these front doors to create mass awareness amongst patients about the latest innovations in the drug world.

So these automated kiosks would result in loss of Jobs for receptionists?
Absolutely, NO!
The hospital trained medical staff can be relocated to smaller towns & villages where such kiosk would prove as single points of touch for telemedicine and registrations creating a bridge for a population with a lesser amount of literacy levels. Diagnostics, local language support, video camera and integrated network should be an essential part of such terminals, least in remote areas.

HArbor Says: In the era, where the healthcare domain is desperate for cost-effective ways to automate setups & extend care in remote locations, a digital reception will be our golden chance! A digital front door for a the clinic will provide continued care with improving patient experience to a level beyond imagination.