Facing Systemic Exclusion, can the LGBTQ+ community receive better care Accessibility via HealthTech?

Healthcare is a fundamental necessity of life, but its accessibility and quality differ for different communities in India, especially for the LGBTQIA. For them, it is a privilege to get basic healthcare needs satisfied due to the deep-rooted stigma in the society. This often leads to creating gaps in essentials and basic healthcare needs. Plunged in ‘the swirl of social biases’, it is critical to address the medical needs of this community by leveraging modern healthtech platforms.

From waiting outside a clinic to booking consultations for yearly health checkups at diagnostic centers, the healthcare journey differs for each one of us. We all have our share of concerns while reaching out to a medical professional, but what if a social stigma around a human’s “partner choice” becomes the first barrier while seeking medical help?

It is generally the first thought for nearly 8% of LGBTQ+ people living in India while going for a medical visit.  

For the LGBTQIA community, discrimination and fear of non acceptance leads to care disparities. As a result, they are more prone to chronic diseases and mental health issues that may often be left unattended, degrading their quality of life. 

As a thumb rule for any thriving society, access to quality and continued care should be a basic and fundamental right and healthcare systems and the approach should be equal for all its beneficiaries irrespective of their biological gender or choice of partner.

Since, the patient experience for this special case, varies to a dipping point in India, we need to look at ways of restructuring care delivery right from its foundation. Primary care should and must evolve to be inclusive of all humans from all communities. 

The Current state of Primary care for LGBTQIA community in India

Indian LGBTQ+ comprises 104 million people, and their exclusion is relatively tied to socioeconomic status, identity and community. Moreover, poverty and distance to care centers have exacerbated the lives of LGBTQ+ communities. In a recent study by NCBI, LGBTQ+ youth are more prone to substance use, sexually transmitted diseases (STDs), cancers, cardiovascular diseases, obesity, bullying, isolation, rejection, anxiety, depression, and suicide as compared to the general population.

“When medical help comes with societal barriers, they choose to suffer in silence.” 

On the flip side, the situations are different while yielding an inclusive care system with better health outcomes for anyone & everyone via TECHNOLOGY. On this side, Healthtech platforms facilitate medicos to build comfort and trust for the LGBTQIA community, to help patients get the best care possible at their fingertips.

Let us explain!

Telehealth can change the preconceived notions or experiences of the community members by connecting them with healthcare practitioners who can take care of their unique physical needs in a more confined and confidential way. While, going to a clinic might be inconvenient for most of the patients, humans from LGBTQIA community face those extra and not required “societal looks” while in the waiting area. Though this problem should not exist in the 21st century, it can be easily overcome with telemedicine. 

In the future perspective, the wave of online consultations, homecare regimes via Virtual Care modules, DIY Kits and many other care delivery mechanisms this lines will assist LGBTQIA community to connect to Mental health groups, specialists, certified hormone replacement therapy (HRT) experts, and HIV specialists while giving the patients a chance at periodic monitoring and stigma-free treatment. Assisted telemedicine kiosks will successfully help in delivery care in trans member localities and government organizations for LGBTQ+, where these standalone kiosk modules will deliver public awareness and permanent health camps.

Empowered with Rapid Test Kits and battery operated pathological machines, these freestanding care delivery modules can even provide diagnostic capabilities with privacy  to LGBTQIA community members and help in eradicating several communicable and noncommunicable diseases, right from the deepest levels. 

Wouldn’t that be a befitting and cost-effective initiative for the Health authorities and society in General? 

The surge in telemedicine in the LGBTQIA community is necessary to concurrently streamline and tailor the services for these under-served individuals.

Building Inclusive Clinical Trials

Clinical trials help the world population towards a healthier and better quality of life. However, generally speaking, members of the LGBTQIA+ community are often left out of these clinical trials. The lack of such diversity in clinical trials has significantly affected the LGBTQIA population while restricting them to only generic medications. 

Such a diversity lacking study data fails to collect the drug effects on genetic levels of these marginalized sections of the society, especially the transgender communities. And, being uncertain of the risk factors of the medications, a medical practitioner will be indecisive to write  the prescription. 

Had it been for an inclusive clinical trial which was being run on a technology platform which does not discriminate, a patient’s clinical trial participation would have been strategically recorded in EMRs to assist care professionals in the longer schema of things. 

HArbor Says

Social stigma in India has been forcing the healthcare system to be viewed under the lens of heteronormativity, sidelining the  LGBTQIA community’s needs. As a result, this has led to the negligence of their health, driving the situation to a point of concern for the entire community.

Assisted Telemedicine can significantly assist private and public care practitioners to address the community-specific health issues while spreading awareness among LGBTQIA.

Let’s Rethink, Redesign & Rebuild a healthcare system which is inclusive and caters to the medical needs of every community!

Amidst the global health crisis induced by wars & Covid, assisted telemedicine is the only ray of hope for Billions.

Unprecedented time calls for extraordinary measures, especially when lives are at stake and healthcare is pushed into the forefront. This technology-leveraged shift has not only boosted care engagement but also bridged the existing healthcare systems to the future care modules. Telemedicine continues to address care delivery challenges within the care systems  & may shine even brighter if operated via assisted care!

During the initial days of the COVID-19 pandemic, telemedicine usage surged as patients and doctors sought ways to access and deliver medical care. As a result, global telehealth utilization for outpatient care increased 78 times, along with tangible increased numbers for, 

  1. Patients’ engagement rates during the video consultations 
  2. Care professional’s efficiency due to virtual care convenience
  3. Contactless and faster medical care delivery
  4. Treatment and medication adherence

Moreover, a research survey by McKinsey & Company, in 2020 showed 40-60% of telehealth consumers’ interest in using ‘digital front door’ for a seamless care delivery experience & to remove barriers in providing care, while moving towards better healthcare systems. It not only helps with proactive consumer engagement, improved data integration but also improves the access to expert care, making care-giving more timely and convenient for anyone living anywhere in the world. 

Yet, how convenient it can be, while facilitating telehealth in disaster & war zones?

Since its emergence, telemedicine has developed in terms of connectivity and design; for enhancing its usability. However, these modules tend to reach their limits when used by a ‘technologically illiterate’ or a population with no resources to access video-based telehealth (VBT). Similarly, in a natural disaster or war-prone zone, a significant disruption in healthcare facilities can quickly turn the situation into a health hazard. In such cases, pre-existing basic telemedicine needs assisted care modules for delivering more than just HEALTHTECH! 

In natural disasters or war zones, assisted-virtual response enhances the care capacity while minimizing the logistical & security issues associated with deploying the care specialists. Assisted telemedicine introduces the concept of kiosk centers with trained professionals to provide round-the-clock medical care. Not only these setups can be light-weighted, but they are well equipped with basic diagnostic kits, vaccines, and medicines to provide comprehensive primary care. This futuristic digital care model will not only assist in primary care but rather will also assist in creating value-based healthcare, which involves;

  1. Quick evaluation, diagnosis & medical consultations 
  2. More active patient participation opportunities 
  3. More active patient participation opportunities
  4. Reduction in expenditure incurred while care-taking
  5. Continuity of care even after the primary consultation is delivered

 Assisted-telemedicine holds a key component to future virtual care, thereby creating a care model that integrates doctors, patients, diagnostics and other healthcare stakeholders on a single platform. That will be functional for any geographical area or any global crisis. 

Future of healthcare with Telemedicine

From “virtual urgent care” to a convenient, value-based model; Telemedicine is gradually redefining the parameters of healthcare. 

Future healthcare systems are supposed to redesign into a hybrid virtual/in-person care model to enhance the consumer experience, care access, treatment outcomes, and affordability. And, to be prepared for any healthcare delivery requirements of the future. Be it a natural disaster or war. 

HArbor Says: 

2019-2021 has given quite a boost to the Virtual Based care (VBC) model. However, at present, on the road to a post-pandemic world; Assisted Telemedicine offers a better fighting chance to reinvent virtual care models while improving healthcare access, outcome and cost-efficiency. It’s time we move towards sustainable healthcare for a future that holds healthtech at its heart. 

Hope often comes after a lesson learned and if the global crisis between 2019-2022 has taught us anything; it is to strengthen while advancing the healthcare core. And, this time assisted healthtech is our HOPE!

Fantasy Future: Virtual Consultations for the people of Mars.

This is the year 2055 and humans have expanded their quest for survival to Mars. The humans are now divided into two groups, one’s who stayed back on Earth to restore the damage done to its nature and the other, who departed for Mars in order to cultivate a new nature there. 

While the Martians have been successful in their struggle against nurturing a rather tough planet, they are largely dependent on Earthlings for their medical needs. Since the beginning of this transition from Earth to Mars, humans were so focused on creating a new planet that they neglected the basic necessity of having enough medical practitioners and facilities on the newly inhabited planet.

The Martians face a new variant of Sars-Cov-19 and with limited medical expertise on the planet, only Earthlings can save them. The leaders of Mars are desperate for help and with Variant 572 of the Sars-Cov-19 spreading rampantly across Mars, interplanetary travel is banned.

Earthlings are determined in their effort to help their fellow humans on Mars and they have turned to technology for their mission, a mission, to save the Martians from this deadly variant. 
Back in the year, 2019, when the first variant of the Sars-Cov-19 was discovered, the earthlings had looked upon the Telemedicine a.k.a TeleConsultation for their medical practises and since then the technology has developed rather swiftly.

Over the last 30 years or so, Earthlings have grown telemedicine to all-new levels. In the year 2021, a then social media giant, META, had launched METAVERSE which laid foundations for the virtual OPD Rooms.

Development of VIRTUAL TESTS by scanning the density and flow of body fluids

have further helped the Martians. Further, back in 2040, when a satellite-based organ scanner was launched by the Health Department of United Nations of Earth & Mars (UNEA), was launched, it was looked at as a security threat and breach of privacy of the citizens of Earth back then. But, now when a Martian needs a whole-body scan for their inner organs, all they need is to long-press their in-body health chip, placed it in their elbows and walk to their terrace. A satellite then comes within 30 seconds to their exact location and completes a detailed radiology scan along with all necessary vitals and body functions. 

These reports are then pushed into, EARMAR Health Systems, the world’s most advanced Physical Environment, Diagnostic & Symptom Mapping AI, which is governed by the joint authority of the UNEA. EARMAR has over the years gathered health patterns of each of the humans residing on each planet and now this AI has developed the capacity to give custom medication and treatment plans to each patient. 

Now, Doctors on Earth with their specially made Virtual Reality OPD Rooms, VROs, which demonstrate patient’s vitals, all diagnostic records on a single virtual screen are able to treat patients from Mars. When these meetings are clubbed with 6th Sense & Nano Technology-driven cameras, which is the most common type of camera now, doctors can physically examine the patient’s virtual avatars which replicate all bodily functions. The patient’s connect to these VROs using their smart all-in-one devices and can also get the experience of physical yet personalised consultations which happened back in the early 2000s. 

With a combination of EARMAR, VROs & In-Body health Chips, doctors can prescribe customised drugs and quantities in the MetaVerse to the patients not only from Mars but also from Earth. These drugs are then 3-D printed by the patients directly at their homes. 

Technology has taken a drift in the last 50 years or so, but healthTech has seen a major uplift only over the recent years. With the advancement of healthTech, we are able to reach far more patients and treat them with much better and accurate care that the mortality rate will reach almost zero for communicable diseases not only on Earth but also on Mars. We are on the cusp of not only surviving on Mars but also cultivating human life and increasing the life span from 70 years to more than 100+ years.

Interestingly, the way healthtech is combining age-old practices from the early 2000s and upgrading them to deliver personal care is not only magnificent but also shows how far we have come as a species.

HArbor Says – Since 2019 when the Covid Era started, Telemedicine has always been the saviour for healthcare consultations but with recent developments, TeleConsultations has taken a form that was unimaginable a few years back.  The fact that these systems combine the old practices with modern technology, show how robust the health systems have become. Humanity has never been better prepared to face this deadly, Variant 572 of Covid. 

Virtual Care: Looking beyond the existing solutions for Mental Health.

As we look into a pandemic struck world, healthcare industry leaders are brainstorming on – how to transform the crisis made, short term problem-solving technology into sustainable, efficient and secure solutions that can drive quality and provide proactive care, which is not limited to the physical but also mental health of a patient

Today, what once seemed futuristic in healthcare (receiving medical care through a screen) has not only become a run-of-the-mill for patients but rather is a prefered choice for all sorts of medical consultations, including mental health. Particularly in this domain, HealthTech has opened a new frontier in care delivery. Mobile devices are giving the public, doctors, and researchers new ways to access help, monitor progress, and increase understanding of mental wellbeing.

However, these half-cooked telemedicine applications have kept the debate on their continued adoption alive especially with mental health practitioners since their faculty demands a much larger connection with the patients and continued care. 

Let’s take a look at how telehealth has worked for mental health clinicians and their patients. 

What a telehealth appointment looks like

A telemedicine appointment begins by logging into a dedicated app for virtual consultations, followed by booking an appointment with the preferred medical practitioner. Here, once the session starts, the patient can readily interact with the specialist, like in any other in-person visit. 

Did you know, virtual mental health practitioners have even reported that their patients feel more comfortable and at times respond better to virtual consultations than in in-person visits.

That’s correct! For them, the biggest surprise is how easily children have been able to adapt to telehealth. The specialists are even trying to get creative to revitalize the sessions for better care outcomes,  at the comfort of their homes. 

Certainly, virtual mental health care can be very simple but effective and comes with several benefits for all stakeholders.

The pros of Virtual Mental Care for patients & care providers

Convenience: Virtual care is ideal for those who have trouble with in-person appointments. Which allows them to receive treatment from anywhere, any time. 

24-hour service: Telemedicine provides round-the-clock monitoring or intervention support to the patients that can prove to be effective in the hour of need! 

Service to more people: Technology enables healthcare practitioners to extend their services to people in remote or rural locations that lack mental healthcare specialists. Moreover, these experts can provide their services in times of sudden need (e.g., following a natural disaster or terror attack). 

Anonymity: In India, seeking mental care is still a hush-hush affair and with an ideal telemedicine module, patients can seek treatment without involving anyone else. 

Care Consistency: It is observed that due to long-distance travelling or time management issues, patients often miss therapy sessions. With telemedicine, patients can easily show up for their follow up appointments being at the comfort of their homes. 

Data Collection & Survey: Unfortunately in India, lack of mental health awareness & paucity of mental health experts have prevented thousands of patients from receiving medical help. Therefore, virtual mental care is expected to be the care delivery medium in smaller towns and rural India.

Undoubtedly, healthtech has bestowed us with the possibilities of an advanced healthcare era for mental care. However, it has also raised a number of concerns that are or could be potential barriers in delivering care. Tackling these issues will not only ensure productive care practice but also a better patient satisfaction rate. 

The ideal Healthtech platform for mental healthcare should have

  • Passive symptom tracking: Mental health isn’t just about therapy and it requires constant patient behaviour and routine. An ideal mental healthcare platform will assist the care providers to monitor their patients and determining their real-time state of mind.

Pro tip: Consider any healthtech module a waste that doesn’t come with home-based vital management! 

  • Medication & follow up reminder: An ideal telemedicine platform not only connects specialists to their patients but also extends care beyond medical consultations. A telemedicine module should empower patients to take care of themselves with doctor scheduled medication and follow up reminders.  
  • Easy-to-use module designs: A user-friendly platform is the first step towards making telehealth more accessible in both urban and rural parts of India. Perhaps, as simple as a template-based module could go a long way for an ideal healthtech platform. 
  • Protection against Data Breaching: Patient data privacy & security breaches have raised some serious concerns regarding the adaptations of healthTech platforms. A healthtech platform must follow regulatory requirements under HIPAA and ensure maximum data security. 
  • Continued Care: Finally, we need a telehealth platform which gives an option to the beneficiary to connect to a doctor, which they feel comfortable with and can reach out in emergencies like anxiety attacks, just to simply objectify the need for mental health. 

HArborSays: 

India has 0.75 psychiatrists per 100,000 people and from the above discussion, it can be inferred that telepsychiatry can efficiently bridge the gap between mental health experts & patients. However, a basic telemedicine application will always put barriers to the possibilities of telepsychiatry. 

Being a mental healthcare provider, you need a platform where telemedicine takes the center stage of healthcare delivery, along with integrated EMR and diagnostic modules. 

The Future of Virtual Health

How do healthcare leaders see it? 

We all have seen virtual health gaining momentum in the last few years. During this time we’ve experienced it becoming a core component in helping consumers improve or maintain their well-being. However, it has also raised a number of concerns regarding Adaptability, Accessibility, Security and Sustainability. 

This article will give you a little sneak peek into healthcare leaders’ perspectives about virtual health and its future in India. 

Let’s dive right in! 

Did you know – In 2019, India’s telemedicine industry was around 829 million U.S. dollars. This market size is forecast to elevate significantly in the coming years, reaching approximately 5.4 billion U.S. dollars by 2025.

The probable reason behind this expansion is empowered consumers, radically interoperable data, and scientific & technological advances. Which has given a chance to care professionals to connect with the consumers while:

  • Making the care accessible 
  • Reducing the cost of the care 
  • Speeding up the care process

However, the pre-existing Indian healthcare system needs a little something extra to thrive under these technological advancements. And here the assisted care module comes in! 

The maximum Indian population resides in rural areas that have a literacy rate of 68.91 and in order to enhance the accessibility of care virtually, they need assisted-telehealth modules. Or else, healthtech companies merely be introducing ‘smart applications’ with a limited consumer base. 

With virtual care modules, stakeholders are also looking forward to reducing medical costs while providing competent care in a more efficient way. 

But, can virtual care really save money? 

Yes! A telehealth consultation is typically less expensive than an in-person visit to a doctor’s office. Virtual consultation is witnessing action-packed years enabling care providers to connect with their patients anytime and from anywhere. 

Also, to this effect, In India – healthcare kiosks can ensure deeper penetration in remote areas while efficiently running healthcare campaigns. The most amazing aspect of such a module is the doctor’s convenience of consulting patients directly from his clinic. Such facilities can be efficiently managed by local/regional care practitioners on a daily basis under the supervision of a specialist. 

This way virtual health reduces multiple visits to the doctor’s clinic. Moreso, it also reduces the average wait time. 

Fun Fact: You know the prospects of cost reduction with virtual care looks so promising that even the tech giant Amazon jumped in the fray with Amazon Care. 

According to the renowned leaders of the industry, virtual health is a key component of our future of an ideal healthcare vision. The growing popularity of virtual care has created more entrepreneurial opportunities, but such systems have also seen healthtech platforms utilising patient data under the pretext of “Smart Applications”. The only way forward in virtual care is to understand the sensitivity of this aspect instead of selling the medical data to the highest bidder! 

Virtual health can allow high-quality access to care that can enhance provider-patient interactions, yet patient data safety has become one of the major concerns. Although putting an end to breaching is not humanly possible, integrated access-based control systems with secured data policy can maximize patient data security. 

Healthcare disparities and virtual care! 

The conventional Indian healthcare system is dealing with health disparities for a very long time. Virtual healthcare platforms can not only assist care professionals to address disparities in access to healthcare services but, also derive better health outcomes. 

According to National Healthcare Quality and Disparities Report, several remote locations in India have seen a decline in healthcare disparities, especially for poor and uninsured population areas. 

HArbor Says: The health care system we know today is progressing towards change embracing technology. However, technology can only be a medium for providing optimum care. Ideal virtual healthcare for the future must overcome the pre-existing challenges in the healthcare system while overcoming the limitations of its own. 

Urban Healthcare: Responsibility to Reach Beyond the Cities for Care Delivery

The healthcare stakeholders seem to be enjoying the healthTech wave in India. A recent report also proved that the HealthTech industry in India is expected to flourish with a total economic value of US $50 billion by 2033 (Source – RBSA).

Yet still, why have these healthtech innovations not been able to penetrate the remote areas, especially villages to facilitate optimum medical care. The article explores the following points to elaborate further on the topic:

  • Issues with penetration of healthTech in villages.
  • The solution for the existing healthTech issues. 
  • Impact of these solutions on Bharat economy.

Let’s get started!

Challenges faced by urban medicos while delivering care 

Over the last few years, the Indian healthcare system has undergone dramatic changes with the introduction of technology. Yet, there is a huge gap in care delivery mainly resulting because of the urban to rural doctor density ratio of 3.8:1. 

This is why every year – 86% of all the medical visits in India are made by Ruralites, still traveling more than 100 km to avail health care facilities. Out of which 48% of them are emergency overnight trips (source: NCBI). 

Logically thinking, the easiest solution for these problems would be building healthcare facilities in the village itself. But would that be economically feasible? 

NO!

Here are some of the factors, that a medical practitioner would consider before building a healthcare facility: 

  • The total cost of building a healthcare facility in a village.
  • Availability of the paying population.
  • Availability of other healthcare stakeholders like pharmacies & diagnostic centers.
  • Trained medical staff to provide effective patient care.

Keeping these basic points in mind, the majority of doctors or healthcare facilities are generally reluctant to build such infrastructures. 

This problem has somewhat been addressed in urban & suburban places with the introduction of Telemedicine. According to a recent study, during the COVID pandemic – India has seen a 500% rise in healthcare teleconsultation, out of which 80% were first-time users. 

Yet, why hasn’t this incredible healthTech boom reached the villages? 

A rural patient may be equipped with a smartphone but lacks the complicated nature of the healthcare ecosystem thus leaving them more frustrated with virtual care than providing relief. Other basic functions like bill payment and checking the patient queue considered essential from the doctor’s perspective are not possible, due to low literacy rate & unavailability of transactional modes.

Ordering medicines from a pharmacy application or booking a telemedicine appointment may seem like just a few taps on urban patient’s smartphones, although it is much more difficult for a rural patient. 

This implies that the current form of Telemedicine can never be the means of interacting with village patients for a virtual consultation! 

The solutions for creating healthtech inclusive of Indian villagers.

Even though the urban population has taken basic advantage of HealthTech, the rural healthcare systems are facing pre-existing healthcare issues along with the newly emerged tech troubles. 

So shall we resolve them? 

Yes!

Upgrade from the practices of creating brick and mortar care centers & create lightweight movable assets for quick setups and complete care. These healthcare Kiosks should provide assisted telemedicine care, enabling the village/rural/remote patients to access care efficiently.  

Now, will assisted care prove to be better than just telemedicine application?

Firstly, the kiosk centers should be administered by doctor assistants to provide round-the-clock medical care. More so, when the patient will be interacting with the doctor in-charge on a video consultation, the assistant will help the patient to state all the symptoms, which will enhance patient care along with reducing any possibilities of error. 

Furthermore, these doctor-trained assistants should be equipped with basic diagnostic kits, vaccines, and medicines to provide primary care, if necessary. More so, the assistants placed can be a local care practitioner or even a quack – interacting with the patients in their regional language. 

This futuristic & effective digital care model for evaluating, diagnosing & treating patients without the patients needing to visit facilities, may help us achieve the best care possible for the rural population in India!

Also, wouldn’t this care delivery module have a small, yet significant impact on the Indian economy? 

Yes, definitely!

These light-weighted movable assets can be easily established in multiple villages while providing essential medical care to the patients. These simple yet effective care units can also be used to provide emergency care to the patients while connecting with specialists living in any part of the world!

And now that patients no longer have to travel to the cities for primary care, the cost of care can be reduced without any additional expenditure.

HArbor Says: It’s time that we start thinking about taking healthTech beyond the cities when India’s maximum population lives in the villages! Let’s rethink healthcare from the eyes of a villager.  

Post Pandemic Boom: Is our industry retail ready?

COVID pandemic has shown, that even the mightiest of the care facilities needed to evolve in order to keep the “business” going and yet the majority of them are struggling to keep it sustainable.

We need to evolve as an industry and keep a broader perspective towards rebuilding healthcare around retail space. We need to marginalize caregiving to an extent where profits are not driven by the number of beds a hospital can keep occupied but by improving the efficiency of processes adopted in the retail space with lesser infrastructure.

With an ever-growing population, we can never build enough beds simply because of the overhead cost attached to it. But if we are able to optimize caregiving in the retail, Out Patient space, the requirement of more & more beds would be simply diminished. Yes, we would still need tertiary care units, but the majority of the population would be reluctant to visit a #medico sitting in a large building surrounded by diseases of various origins.

Instead of building bigger and grandeur hospital buildings, let us build a futuristic system focused on Retail healthcare and enabling full care protocols for patients unwilling to come to hospitals. Let us evolve OPD, to an extent where, we not only be able to give our patients teleconsultation but also the entire care package right from their homes by integrating diagnostic, pharmacies, nurses & even the receptionists on the same eCare platform. Homecare for mild and moderate diseases must be a norm and should be an extended arm of retail caregiving.

For centers and cases where physical visits are unavoidable, we should be able to build contact less interactions and flows for the patients and they should physically meet only the doctor in his chamber. Automated Digital Reception Desks, should be a must-have addition and one of the few tangible infrastructure investments the medical industry should look at.

HarborSays, the Post pandemic boom is coming and our industry must gear up to take the most advantage of it. The future of caregiving is retail.